Cancellation & Refund Policy
At Study Globe migration, we deeply value your time and are committed to delivering exceptional service. Our appointment cancellation policy is thoughtfully crafted to balance the needs of our clients while ensuring our operations run smoothly.
there. It is an important entry route for those seeking to move to Australia with their partner, as it
allows them to enter the country without having to fulfill many other requirements of other entry routes.
Service Overview:
Our Service includes a comprehensive profile assessment with one on one consultation with migration agents and education counsellors.
Appointment Cancellation and Rescheduling Policy:
- 1.Clients can reschedule their appointments up to two times without incurring additional fees, provided the requests are made more than 24 hours before the scheduled appointment.
- 2.To cancel or reschedule an appointment, clients must notify us prior 24 hours via email at visa@studyglobe.au
- 3.Once a cancellation or rescheduling request has been received and processed, clients will receive a confirmation through any communication channel i.e. email, message or whatsapp.
- 4.Rescheduling within 24 hours is not permitted, except under exceptional circumstances as mentioned below:
Refund Policy:
- 1.There will be no refunds processed once the consultation has been booked and the process has commenced. However, there would be discretional refund on the mutual consent.
- 2.No refunds for cancellations made within 24 hours of the scheduled time will be provided.
- 3.Refunds will be processed to the same account or card used for the original payment in case of agreed settlement.
- 4.The refund process may take up to 10 working days.
We appreciate your understanding and cooperation. For any further questions or assistance, please contact us at visa@studyglobe.au
